FAQ


 FREQUENTLY ASKED QUESTIONS



Q: What countries do you ship to? What is the shipping cost and delivery time?
A: We currently accept worldwide orders. Our preferred shipping method is registered Air mail and it works well - all our Customers are satisfied. Shipping cost vary depending on order volume. Average order shipping cost is US $8.00 - $16.00
All orders are shipped same or next business day after order authorization. Delivery time is
10 -14 days worldwide.
You may like to contact your nearest post office if you do not receive the mail after waiting for a reasonable length of time as it might have been held in the post office if unclaimed during the initial delivery.


Q: What is your return policy?
A: If you are not satisfied with your purchase you can exchange it within 15 days after order is received. Products are returnable at customer's expense. Customer is paying actual shipping cost for replacement items. Original shipping and handling charges are not refundable.
All returns should be neatly boxed, in new condition and include a return memo indicating date or purchase, order number and reason for return.
In case if customer has received damaged merchandise we will ship replacement item at our cost, restocking fee is not applicable in this case.


Q: What is the currency your products listed in? 
A: Prices listed in our web site are in US currency (USA dollars).


Q: What is your privacy policy? 
A: YOUR PRIVACY IS IMPORTANT TO US.
All personal information submitted by our visitors is used only by 
umbalagift.com to process orders, which have been placed by our customers; or to answer your inquiries about our products, or services.
We protect your privacy by encrypting all order information, which is sent via secure server to us. All information remains secure.
We strive to treat you the way we want to be treated. We do not sell, rent or transmit personal information to other organizations.


Q: How to take care of genuine exotic leather products? 
A: To keep a fine leather product looking new and lustrous, it should be properly cared for. A regular cleaning with a soft brush or dry cloth is essential for preserving the life of your leather goods. After considerable use or after leather product has gotten muddy or extremely dirty, it should be thoroughly cleaned down to its pours.
Leather products made of animals such as crocodiles, snakes, lizards are different from ones made of cow skin. These animals have special membranes that keep the scales together. Because of these special membranes, the leather products should be cleaned and conditioned more frequently than products made of other animals. However the procedures are the same.
Take care of your leather. Always keep it in a clean dry place. It will continue to look new and you will enjoy it for a long, long, long time.

Q: Is it legal to purchase exotic leather products? 
A: All skins used to manufacture our products are legally obtained in full compliance with CITES regulations.
Also, most of skins coming from farmed animals to preserve wild life.

CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations, allow people and wildlife to co-exist and thrive.


Our company specialize in wholesale supplies as well as on-line retail of high quality products at low prices from VietNam and other South East Asia countries. We supply retailers in America and Europe.
Orders of large, medium and small quantities are welcomed.
If you are interested in purchasing wholesale products represented in our web site please fill free to contact our sale person by email
umbalagift@hotmail.com
If you are interested in products you don't find in this web site please let us know your 

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